Resolve 85% of incidents in the first call and enables our field technicians to
resolve 95% of incidents on the first visit.
Create a custom knowledge database for each client to drive faster resolution rates
and also provide self-service access for clients and end-users.
Use advanced technology to log, track, troubleshoot, resolve and report incidents
throughout the entire resolution cycle.
Received a 94 - 96% customer satisfaction rating for responsiveness, quality, professionalism
Soroc’s Service Desk team holds a host of certifications in all major manufacturer
products. Soroc also certifies in industry-specific and client-proprietary systems