Enterprise Lifecycle Management
Soroc’s Lifecycle Management Services help organizations transform their IT operations
from a cost center to a service center in order to achieve greater efficiency and
cost-effectiveness. To support this transformation, Soroc identifies opportunities
for automation, continuous improvement and alignment with strategic business objectives.
Additionally, Soroc focuses on integrating people, processes and technology and
follows ITIL, Cobit, ITSM and ITAM best practices.
The first step in the transformation begins with understanding an IT organization’s
maturity level. This helps to establish a baseline from which to plan, implement
improvements and measure results. Increasing the maturity of governance practices,
process efficiency, organizational structure and use of technology fosters collaboration
between the IT organization and the business, to deliver greater value and levels
of customer satisfaction.
ITIL / IT Service Management (ITSM)
IT Information Library (ITIL) is a set of best practices for IT Service Management
(ITSM) throughout the lifecycle from Service Strategy to Service Operation.
Soroc’s ITIL/ITSM consulting services leverage the ITIL v3 framework that focuses
not only on process management but also on alignment to business objectives. Utilizing
this framework, Soroc helps its clients ensure that the right portfolio of IT services
are developed, deployed and optimized in order to deliver the highest quality of
service to the business.
Soroc ITSM services include:
- Design and development of new service offerings
- Framework to launch and operate services effectively while mitigating risk
- Organizational and technological governance practices
- Methodology and key metrics for assessing process health and implementing improvements
- Process, workflow and systems rationalization and optimization
IT Asset Management (ITAM)
Soroc helps clients develop ITAM programs to:
- Manage assets through the procurement, deployment, maintenance and retirement lifecycle
- Ensure compliance
- Manage asset allocation, harvesting and reuse
- Determine budgeting and chargeback of IT services
- Integrate with configuration, change, capacity, request and service management
Enterprise Lifecycle Management Services Methodology