{"id":3186,"date":"2025-03-27T17:29:04","date_gmt":"2025-03-27T17:29:04","guid":{"rendered":"https:\/\/soroc25.mysites.io\/?post_type=leader&#038;p=3186"},"modified":"2025-04-10T05:24:29","modified_gmt":"2025-04-10T05:24:29","slug":"nick-au","status":"publish","type":"leader","link":"https:\/\/soroc.com\/fr\/leader\/nick-au\/","title":{"rendered":"Nick Au"},"content":{"rendered":"<p>Nick Au est le premier vice-pr\u00e9sident des services sur le terrain et du PMO chez Soroc, o\u00f9 il se consacre \u00e0 la fourniture des services exceptionnels qui ont fait la r\u00e9putation de Soroc. Avec 24 ans d'exp\u00e9rience dans l'industrie, il a un parcours impressionnant dans les services \u00e0 la client\u00e8le, d\u00e9passant constamment les attentes en mati\u00e8re de niveau de service, d\u00e9veloppant de nouveaux processus et am\u00e9liorant les processus existants pour stimuler l'efficacit\u00e9 op\u00e9rationnelle gr\u00e2ce \u00e0 l'automatisation et \u00e0 la technologie.<\/p>\n\n\n\n<p>Tout au long de sa carri\u00e8re chez Soroc, Nick a occup\u00e9 plusieurs postes cl\u00e9s, notamment celui de responsable de l'escalade pour les clients gouvernementaux et financiers, de gestionnaire de compte et de vice-pr\u00e9sident des services g\u00e9r\u00e9s, ce qui lui a permis d'acqu\u00e9rir une compr\u00e9hension sans pr\u00e9c\u00e9dent de Soroc et des besoins de ses clients. Dans son poste pr\u00e9c\u00e9dent de vice-pr\u00e9sident des services nationaux, il a \u00e9tabli de solides relations avec les clients et a mis en \u0153uvre des am\u00e9liorations significatives des processus qui ont permis d'am\u00e9liorer la prestation de services et la performance op\u00e9rationnelle. Son leadership s'est \u00e9galement \u00e9tendu \u00e0 l'optimisation des effectifs et \u00e0 l'introduction de programmes de reconnaissance des employ\u00e9s, contribuant ainsi \u00e0 l'am\u00e9lioration de la rentabilit\u00e9.&nbsp;<\/p>\n\n\n\n<p>L'approche de Nick en mati\u00e8re de gestion a fait ses preuves dans des situations difficiles, comme lors de l'incident CrowdStrike et de la pand\u00e9mie COVID-19, o\u00f9 il a g\u00e9r\u00e9 avec succ\u00e8s des situations d'urgence critiques pour les clients. Son engagement \u00e0 assurer la rentabilit\u00e9 des services et des projets a am\u00e9lior\u00e9 la satisfaction des clients, renfor\u00e7ant ainsi notre leadership en mati\u00e8re de services sur le terrain.<\/p>","protected":false},"featured_media":3187,"template":"","meta":{"_acf_changed":true,"content-type":""},"class_list":["post-3186","leader","type-leader","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nick Au - Soroc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soroc.com\/fr\/leader\/nick-au\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nick Au - Soroc\" \/>\n<meta property=\"og:description\" content=\"Nick Au is the Senior VP of Field Services and PMO at Soroc, where he is dedicated to delivering the exceptional services for which Soroc is renowned. 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