{"id":8151,"date":"2025-12-18T04:48:08","date_gmt":"2025-12-18T04:48:08","guid":{"rendered":"https:\/\/soroc.com\/?p=8151"},"modified":"2025-12-18T12:41:41","modified_gmt":"2025-12-18T12:41:41","slug":"soroc-technology-launches-adaptive-ai-platform-banzai%ef%b8%8f-and-revolutionary-it-service-desk-smartdesk","status":"publish","type":"post","link":"https:\/\/soroc.com\/fr\/soroc-technology-launches-adaptive-ai-platform-banzai%ef%b8%8f-and-revolutionary-it-service-desk-smartdesk\/","title":{"rendered":"Soroc Technology lance la plateforme d'IA adaptative BanzAI\u2122\ufe0f et le service d'assistance informatique r\u00e9volutionnaire SmartDesk"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><em>Con\u00e7ue pour produire des r\u00e9sultats, la plateforme d'IA int\u00e8gre l'intelligence dans les syst\u00e8mes et processus centraux des entreprises. Le r\u00e9sultat ? Des bureaux de service rationalis\u00e9s, des r\u00e9ductions de co\u00fbts et d'irritation, et des organisations pr\u00eates \u00e0 affronter l'avenir. <\/em><em><\/em><\/h3>\n\n\n\n<p><strong>WOODBRIDGE, Ontario (18 d\u00e9cembre 2025)<\/strong> - Soroc Technology, fournisseur de solutions et de services technologiques complets, a annonc\u00e9 le lancement d'une nouvelle version de son site web. <a href=\"https:\/\/soroc.com\/fr\/banzai\/\">BanzAI<\/a>, BanzAI est une plateforme d'IA adaptative qui combine l'intelligence conversationnelle et l'intelligence agentive pour transformer les op\u00e9rations sur le lieu de travail dans tous les domaines d'activit\u00e9. En s'appuyant sur la puissance de la nouvelle plateforme, SmartDesk powered by BanzAI r\u00e9volutionne les bureaux de service informatique avec une conception centr\u00e9e sur l'humain et une automatisation sans contact pour un bureau unifi\u00e9 dans toute l'entreprise.<\/p>\n\n\n\n<p>Fond\u00e9e sur la conviction que la technologie en milieu de travail devrait amplifier le potentiel plut\u00f4t que de l'entraver, BanzAI a \u00e9t\u00e9 con\u00e7ue pour permettre des r\u00e9solutions - \u00e0 travers les fonctions RH, juridiques, financi\u00e8res, de service \u00e0 la client\u00e8le, d'installations et de technologie de l'information. Contrairement aux outils d'automatisation traditionnels, BanzAI comprend le contexte et le langage naturel, prend des d\u00e9cisions, apprend et s'am\u00e9liore \u00e0 chaque interaction, pr\u00e9dit les probl\u00e8mes et les besoins en ressources, et r\u00e9sout les incidents avant qu'ils ne s'aggravent.<\/p>\n\n\n\n<p>\u201cCela va bien au-del\u00e0 du simple lancement d'une plateforme. BanzAI et SmartDesk, les premiers de plusieurs services intelligents que nous construisons sur la plateforme BanzAI, repr\u00e9sentent un changement sismique pour nos clients\u201d, a d\u00e9clar\u00e9 Tom Signorello, PDG de BanzAI. \u201cIls ont le pouvoir de rendre les organisations pr\u00eates pour l'avenir en int\u00e9grant l'intelligence et l'innovation dans les syst\u00e8mes et les processus de base, tout en maintenant l'efficacit\u00e9, la s\u00e9curit\u00e9 et la r\u00e9solution de probl\u00e8mes comme priorit\u00e9s.\u201d<\/p>\n\n\n\n<p>Le fondement de BanzAI est le principe de l'entreprise sans contact, o\u00f9 les op\u00e9rations informatiques fonctionnent de mani\u00e8re autonome avec un minimum d'intervention humaine. Mais l'objectif n'est pas seulement l'efficacit\u00e9 - il s'agit de transformer l'informatique d'un centre de co\u00fbts en un catalyseur strat\u00e9gique, a d\u00e9clar\u00e9 M. Signorello.<\/p>\n\n\n\n<p>L'IA continue de transformer le lieu de travail. Gartner Research a constat\u00e9 qu'environ 80% des organisations ont d\u00e9clar\u00e9 utiliser l'IA d'ici la fin de 2024, et pr\u00e9voit que toutes les activit\u00e9s informatiques impliqueront une forme ou une autre d'IA d'ici 2030. Pourtant, ce qui fait souvent d\u00e9faut, c'est un retour sur investissement mesurable. Selon Gartner, 72% des directeurs des syst\u00e8mes d'information ont d\u00e9clar\u00e9 que leurs organisations avaient atteint le seuil de rentabilit\u00e9 ou perdu de l'argent sur les investissements dans l'IA, ce qui souligne la n\u00e9cessit\u00e9 d'effectuer des preuves de valeur.<\/p>\n\n\n\n<p>\u201cSachant que de nombreuses entreprises ont du mal \u00e0 justifier leur retour sur investissement en mati\u00e8re d'IA, BanzAI et SmartDesk ont \u00e9t\u00e9 con\u00e7us pour se concentrer sur les r\u00e9sultats\u201d, a d\u00e9clar\u00e9 Christine Evitt, pr\u00e9sidente. \u201cIls r\u00e9pondent \u00e0 la r\u00e9alit\u00e9 du service d'assistance informatique moderne, qui repr\u00e9sente un d\u00e9fi : Le personnel passe 60-70% de son temps sur des t\u00e2ches r\u00e9p\u00e9titives et peu complexes - un temps qu'il pourrait consacrer \u00e0 des travaux plus strat\u00e9giques. Les temps de r\u00e9ponse s'allongent, les co\u00fbts augmentent et la satisfaction des employ\u00e9s diminue\u201d.\u201d<\/p>\n\n\n\n<p>Soroc observe d\u00e9j\u00e0 des mouvements significatifs dans les indicateurs cl\u00e9s et s'attend \u00e0 ce que les clients b\u00e9n\u00e9ficient de multiples fa\u00e7ons - avec des r\u00e9solutions de tickets anticip\u00e9es jusqu'\u00e0 80% plus rapides, des volumes de tickets r\u00e9duits jusqu'\u00e0 70%, et des \u00e9conomies jusqu'\u00e0 55% dans les co\u00fbts op\u00e9rationnels gr\u00e2ce \u00e0 des gains de productivit\u00e9 et des r\u00e9ductions de la complexit\u00e9. Ces avantages s'accroissent \u00e0 mesure que la plateforme utilise l'apprentissage automatique pour r\u00e9soudre les probl\u00e8mes courants sans intervention humaine, automatise les t\u00e2ches r\u00e9p\u00e9titives, s'am\u00e9liore continuellement \u00e0 chaque interaction, et pr\u00e9dit et r\u00e9sout les probl\u00e8mes.<\/p>\n\n\n\n<p>Les agents intelligents de BanzAI r\u00e9solvent des d\u00e9fis et s'attaquent \u00e0 des t\u00e2ches dans toute l'entreprise. Prenons, par exemple, le d\u00e9pannage VPN. BanzAI automatise les diagnostics de connectivit\u00e9 pour les utilisateurs qui rencontrent des probl\u00e8mes, recueille les statistiques des clients, effectue des tests de r\u00e9seau, pr\u00e9sente les \u00e9tapes de rem\u00e9diation et peut optionnellement r\u00e9initialiser les sessions ou escalader - offrant des op\u00e9rations sans contact. BanzAI applique cette m\u00eame approche transparente et ax\u00e9e sur les r\u00e9sultats \u00e0 tous les domaines, de la r\u00e9solution d'un probl\u00e8me client \u00e0 la cr\u00e9ation de processus de pilotage automatique pour les op\u00e9rations de back-office, en passant par la r\u00e9solution des probl\u00e8mes techniques des employ\u00e9s.<\/p>\n\n\n\n<p>\u201cNous sommes ravis de pr\u00e9senter SmartDesk powered by BanzAI aux clients de Soroc car il change la donne pour eux\u201d, ajoute Bruce Pearce, vice-pr\u00e9sident ex\u00e9cutif des ventes. \u201cIl lib\u00e8re les employ\u00e9s pour qu'ils concentrent leur temps et leurs talents sur des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e. Il leur donne les moyens d'obtenir de bien meilleurs r\u00e9sultats et les outils pour cro\u00eetre et \u00e9conomiser gr\u00e2ce \u00e0 une efficacit\u00e9 et une productivit\u00e9 accrues \u00e0 un co\u00fbt r\u00e9duit.\u201d<\/p>\n\n\n\n<p>L'ing\u00e9nierie et l'intelligence derri\u00e8re BanzAI et SmartDesk sont complexes, mais en fin de compte, la philosophie est simple : Il s'agit de permettre aux organisations de se concentrer sur ce qui compte le plus.<\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p><strong><em>Au sujet de Soroc<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Built to deliver results, AI platform embeds intelligence into core systems and processes across enterprises. The result? Streamlined service desks, reductions in costs and aggravation, and organizations prepared to meet the future. WOODBRIDGE, Ontario (December 18, 2025) \u2014 Soroc Technology, a full-service technology solutions and services provider, announced the launch of BanzAI, an adaptive AI [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":7887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[11],"tags":[16,15,17],"class_list":["post-8151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-aiplatform","tag-itservicedesk","tag-managedservices"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soroc Technology Launches Adaptive AI Platform BanzAI\u2122\ufe0f and Revolutionary IT Service Desk SmartDesk - Soroc<\/title>\n<meta name=\"description\" content=\"Soroc Technology unveils BanzAI\u2122, an adaptive AI platform, and SmartDesk\u2014revolutionizing IT service desks with zero-touch automation, human-centric design, and enterprise-wide efficiency. 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