Digital signage, long a staple of the retail world, is gaining traction in finance as banks and other institutions learn how it can improve the customer experience, create new marketing opportunities, support real-time communications with branch customers, and provide significant cost savings.
Our client, a leading Canadian financial institution, faced mounting challenges due to its aging, end-of-life digital signage technology. They sought out a partner with extensive experience in digital signage solutions and services to modernize their system.
The Challenge: Outdated Technology and Operational Inefficiencies
As the signage system aged, it became unreliable and expensive, requiring frequent onsite visits for repairs and content updates.
The company faced several other challenges, including:
- Manual content updates of external media player devices
- Budget constraints that hindered large-scale upgrades
- Updates to bank operations hindered by legacy design
The Solution: A Smarter, More Efficient Digital Signage As-A-Service Solution
We provided our client with an innovative digital signage-as-a-service solution to address these challenges. Soroc implemented fully managed digital signage featuring system-on-chip (SoC) technology, eliminating the need for external media players and reducing failure points.
Key elements of the solution include:
- System-on-Chip (SoC) Technology – Eliminating external media players, enhancing reliability and reducing maintenance
- 24/7/365 Remote Capabilities – Enabling real-time updates, remote monitoring, and minimal disruptions
- Comprehensive Support and Monitoring – L2, onsite, and remote support, ensuring full issue coverage
- State-of-the-art hardware on lease: Vendor partnerships to access hardware with affordable monthly fees
- Deployment across 650 locations: Site surveys, location preparation, signage framework upgrades, hardware installation, and next-day on-site support
The Results: A Reliable, Cost-Effective, and Scalable Digital Signage Network
By implementing a modern system-on-chip solution with remote monitoring and complete lifecycle management, the client benefits from the following:
- Fewer hardware failures and reduced maintenance costs
- Improved operational efficiency and reduced IT burden
- Seamless content updates and enhanced customer engagement
- Long-term scalability and a future-ready digital signage infrastructure
- Onsite visits expected to drop from 20 per month to less than 20 per year
- Offloaded device lifecycle management responsibilities to Soroc
- Considerable cost savings (an estimated 30% or more) by moving from an OpEx model to a CapEx, as-a-service model
“Leading and implementing new technology initiatives often presents us with both challenges and opportunities. However, I am continually reminded that we wouldn’t be here if everything worked itself out. It is your unwavering effort and resilience that have brought us to this point.”
– Program Executive Director
Why Soroc?
With Soroc’s fully managed approach, this financial institution has successfully transformed its digital signage network, achieving reliability, efficiency, and cost savings—all while future-proofing its operations for continued innovation and growth.
- Complete Lifecycle Management – From implementation to ongoing support, Soroc provides an end-to-end solution that minimizes downtime and maximizes efficiency.
- Proactive Support & Monitoring – With 24/7/365 remote capabilities, Soroc ensures quick issue resolution, fewer service disruptions, and a seamless user experience.
- Strategic Partnerships for Cutting-Edge Technology – Soroc collaborates with Nvidia, Samsung, Melnik, and Envision, leveraging industry-leading innovations to deliver a scalable, future-proof solution.
If you want to reduce downtime, cut costs, and streamline operations with a fully managed digital solution from Soroc, contact us to get started.
