Nick Au is the Senior VP of Field Services and PMO at Soroc, where he is dedicated to delivering the exceptional services for which Soroc is renowned. With 24 years of experience in the industry, he has an impressive track record in client services, consistently exceeding service level expectations, developing new processes, and enhancing existing ones to drive operational efficiencies through automation and technology.
Throughout his career at Soroc, Nick has held various key roles, including Escalation Manager for government and financial clients, Account Manager, and Vice President of Managed Services, giving him an unprecedented understanding of Soroc and the clients’ needs. In his previous position as Vice President of National Services, he established strong client relationships and implemented significant process improvements that enhanced service delivery and operational performance. His leadership also extended to optimizing the workforce and introducing employee recognition programs, contributing to improved profitability.
Nick’s approach to management has been proven in challenging situations, such as during the CrowdStrike incident and the COVID-19 pandemic, where he successfully navigated critical emergencies for clients. His dedication to ensuring profitable services and projects has enhanced customer satisfaction, reinforcing our leadership in field services.
