Break Fix Maintenance & Data Support
In the event of an impromptu issue or malfunction, Soroc’s break fix service is there to solve the problem. We will send a qualified specialist to help with CRU/CDU support, telephony and network troubleshooting, printer support and repair, and end-user compute and peripherals.
Support Services
We provide additional client benefits such as SorocPro+ preventative maintenance, service management integration, CRU & CDU support, remote fix, desksite/onsite help, enhanced care and more.
Asset & IMACD Services
Soroc installs, moves, adds, changes and decommissions (IMACD) your hardware and software in a flexible and hassle-free manner. We use a fully integrated IT service management platform to manage all IMACDs through incident management, delivery, support and follow-up.
Troubleshooting services at your own convenience
Unexpected hardware and software issues often occur. If you don’t have an IT technician on staff, our break fix maintenance service can be dispatched at your earliest convenience. As soon as we receive your request, we’ll send an on-site technician to analyze and remedy the situation. Break fix is a cost-efficient solution for businesses who don’t need a regular in-house technician.
Client confidentiality is always a top priority for us. We employ strict safety measures to protect sensitive data and information, and to assure it is handled by trusted professionals. Our support staff undergo extensive internal and external background checks, as well as client-mandated security tests on an annual basis.
The Soroc Advantage
Our team of certified professionals employ up-to-date knowledge and techniques to ensure all our clients get the results they deserve.
Guaranteed rapid delivery of IMACDs and custom Service Level Agreements (SLAs) generated for each client
Asset and IMACD services are customized to fulfill client mandated security policies and procedures
Connect with us. Soroc has service locations across North America. We are more than prepared to help you with your Break Fix Maintenance needs.