Support Services
From equipment installation, troubleshooting to maintenance, Soroc has a comprehensive portfolio of services to address any issues or concerns regarding your IT infrastructure. Supported by a flexible delivery model that is integrated with our clients’ systems in real time, our method is highly responsive and cost-efficient.
Service Desk
Certified in major manufacturer products and niche industry software, the 24/7 bilingual service desk is available 365 days a year. Our team offers Level 1 and Level 2 support, remote support, incident management and self service tools.
Governance
We conduct monthly governance and SLO audits to verify everything is running smoothly. Trend analysis and reporting can also be provided, depending on our client requests.
Soroc Value Advantage
Assets are managed and tracked throughout the entire asset lifecycle by using an ITIL-compliant tool
Our agents are ITIL certified and have over 25 years of experience. They work in conjunction with technicians who leverage knowledge from client-on-site support engagements
Connect with us. Soroc has service locations across North America. We are more than prepared to help you with your Helpdesk needs.